FAQ

Q. When should I book transport with The Limousine Line?
A. Our service is based on Pre-bookings. The sooner your transfer is confirmed, the better the chance of obtaining your vehicle of choice. We understand last minute changes may arise, we recommend you provide at least 3 hours notice. Reservations changes made within 1 hour can not be guaranteed a chauffeur.
For Airport Transfers: We recommend that you book your ground transport when your flight details are confirmed.
For Special Occassions, such as weddings, we recommend a 2 month window.

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Q. Does The Limousine Line provide for the safety of babies and children?
A. Yes. The Limousine Line has Australian Standards Child Restraints for children aged 0-4 years. These can be provided upon request when booking your reservation.

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Q. When will my credit card be charged?
A. The Limousine Line will charge your credit card after your trip has been completed or in the event of a “no show”. Some vehicles may require a deposit.

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Q. Will I be charged waiting time if my flight is delayed?
A. No! The Limousine Line monitors your flight to ensure that your driver will be there when your flight arrives.

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Q. Where do I meet my driver for pick up?
A. The Limousine Line drivers will be waiting for you in the arrivals hall at the Domestic Airport, generally at the bottom of the escalators or in front of the baggage carousel for your flight. At the International airport, our drivers will wait for you inside the Terminal holding a sign with your name at the “Limousine Meeting Point”. If you do not see your driver, we request you call us on 0411 211400 or for international travelers +61 411 211400

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Q. If I place a reservation for a period of 4 hours but realize after pick up that I require less time, will I be charged for the full 4 hours?
A. The Limousine will only charge you for the time used, however, a minimum of 2 hours is required.

Please view our Terms and Conditions for further information