Terms and Conditions

By placing a booking with The Limousine Line you agree to the following terms and conditions and authorize The Limousine Line to charge your credit card in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.

Airport Arrival Waiting Time
The Limousine Line provides 30 minutes free waiting time for Domestic Arrivals and 45 minutes for International Arrivals. The driver will wait a further 10 minutes for domestic arrivals and a further 30 minutes for international arrivals before considering the booking a “no show”. You are required to contact us by phone if extra waiting time is required as charges may apply.

Flight Arrival Times
The Limousine Line monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time, not scheduled arrival time.

Point to Point Transfers
The Limousine Line provides 10 minutes free waiting time. Your Chauffeur will wait a further 15minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as charges may apply.

No-Show Policy
For all transfers, a full cancellation fee will be charged in the event of a “no show”.

Cancellation Policy
The Limousine Line requires a minimum notice for cancellations:
General Transfers: 3 hours
Airport Arrivals: 3 hours
As Directed Hourly Hiring: 24 hours
Special Occasions: 48 hours
Weddings: 5 days
Other: Please contact The Limousine Line

All cancellations made within these times will result in a 50% cancellation fee.
Cancellations made within 1 hour will result in a 80% cancellation fee.
" No shows" will be charged 100% cancellation fee.
Changes to pickup times are requested to be made with a minimum 2 hours notice.

Rates
Please contact us for all rates as these are dependant on the vehicle type and hiring requirement.

Please note that rates include GST, Tolls and Parking and Airport Exit Tax.

Credit Card payments attract a 11% Service Fee.

Pricing for Special Events such as Christmas, New Years Eve and major Sporting Events will be provided on application.

Chauffeur gratuity is at your discretion.

Payment Methods
The Limousine Line accepts Visa, MasterCard, American Express, Diners Club, Cabcharge and Cash.

Monthly tax invoice statements and accounts can be setup for frequent travelers. Please note that a minimum monthly spend conditions apply. Please contact us for further information.

Contact us on 1800 Limo Hire for all your enquiries.